THREE IMPORTANT FACTS ABOUT REMOTE IT SUPPORT
- With the cost of an average trip to fix IT currently estimated at $150/hour, remote management solutions have demonstrated better than a 90% decrease in labor costs.
- Remote management solutions have shown a 66% decrease in mean-time-to-repair by eliminating travel delays and optimizing in-depth device diagnostics.
- Remote management solutions can enable more seamless and cost effective growth. In one environment where remote management solutions were deployed, IT infrastructure assets increased 33% per year at more than 100 sites, with no increase in IT personnel.
"Customers are no longer running us down to report problems. We report preemptive discoveries and quick resolutions to them. They love it."
- Arlen Duncan, VP of Technical Operations, Responza
- IDC
"Versatile remote management capabilities have demonstrated as much as a 92% decrease in labor costs for managing devices in distributed environments, and a 66% decrease in the actual time for fixing a problem once it's occurred."
"Responza's Remote Computer Support allows our systems to be maintained quickly and efficiently. There are no travel times to contend with or service disruptions to our workflow.
- Rhonda Cowley, Aspen Industries